❓ Frequently Asked Questions
All your questions about pu99 answered in one place
Find detailed answers to the most frequently asked questions about bonuses, deposits, withdrawals, cricket betting, mobile use, and responsible gambling below.
This FAQ page has been created for pu99 users so that answers to any question can be found instantly. Whether you are a new player or an experienced one — welcome bonus, depositing money via bKash or Nagad, cricket markets, rules for playing on a mobile browser, or responsible gambling information — everything is organised here in five sections. Each answer is written in line with pu99's policies so you can make decisions quickly.
Frequently Asked Questions
Cricket & Sports Betting
The most popular cricket betting markets on pu99 are Match Winner, Toss Winner, Total Runs (Over/Under), Method of First Wicket, Top Run Scorer, and Series Winner. In T20 matches, the runs-per-over market is also very popular. For example, all these markets are available together for Bangladesh vs India matches. Choosing the right market makes your betting experience more enjoyable.
Yes, if a match is abandoned without a conclusion and no official result is declared, pu99 generally voids the bet and the full amount wagered is returned to your account. However, if the match gets a result via the Duckworth-Lewis method, that counts as a valid result. See our Terms & Conditions page for full details.
Decimal odds show the total amount you get back for every ৳1 wagered — including your original stake. For example, if the odds are 2.50 and you bet ৳100, you receive ৳250 in total if you win (profit of ৳150). Higher odds mean a lower probability but a larger payout. On pu99, all odds are displayed clearly in decimal format.
Yes, live in-play betting is fully supported on pu99. Odds change in real time as the match progresses, so reading the situation and betting at the right moment is key. Odds can shift noticeably after a wicket falls or at the end of a powerplay. You can enjoy this feature smoothly from mobile or desktop with a good internet connection.
Yes, live in-play betting is fully supported on pu99. Odds change in real time as the match progresses, so reading the situation and betting at the right moment is key. Odds can shift noticeably after a wicket falls or at the end of a powerplay. You can enjoy this feature smoothly from mobile or desktop with a good internet connection.
All the main markets on pu99 are available for both BPL and T20 World Cup or ICC tournaments. International matches generally offer a wider variety of markets since they are larger tournaments. Sufficient betting options are also provided for BPL's local teams. You can check which markets are available at any given time from the live match page.
Mobile Use
If your connection drops, pu99's servers retain the details of your last confirmed bet. After reconnecting and logging back in, you will see the latest status of your account. If the connection cuts out before a bet is confirmed, the bet may not be processed — in that case, your balance is not deducted. For any issues, contact our 24/7 live chat support.
The pu99 site works equally well on Android and iOS smartphones, tablets, and desktop or laptop computers. The site runs on the latest version of any modern browser — Chrome, Firefox, Safari, or Edge. Updating your browser on older devices can noticeably improve the experience. All features are available without installing a separate app.
Yes, pu99's full game library runs in the mobile browser — slots, live casino, cricket betting, color game, all of it. The games are HTML5-based, so no separate plugin or download is needed. For the best experience, use a Wi-Fi or 4G/5G connection and keep your browser up to date.
On Android Chrome: go to the browser Menu → Settings → Privacy → Clear browsing data and select "Cached images and files". On iOS Safari: go to your phone's Settings → Safari → Clear History and Website Data. After clearing the cache, pu99 will reload fresh and performance is likely to improve. If the problem persists, let us know via live chat.
Absolutely. On Android Chrome, open the site and select "Add to Home screen" from the browser menu. On iOS Safari, tap the Share button and then tap "Add to Home Screen". Once the icon is added to your home screen, you can open the site just like an app — no need to type the URL each time, and if your login details are saved in the browser, access is even faster.
Welcome Bonus
When you open an account on pu99 for the first time, the welcome bonus is automatically added on your first deposit. You receive a 200% bonus on the deposit amount, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you get a ৳2,000 bonus — bringing your total balance to ৳3,000. You must complete the wagering requirement before withdrawing the bonus.
On pu99, the wagering requirement is calculated on the bonus amount only — not on your deposited funds. The wagering multiplier is 20x. Example: if you receive a ৳2,000 bonus, you need to place ৳2,000 × 20 = ৳40,000 in bets before you can withdraw winnings from the bonus. This is a fair condition compared to many other platforms.
Yes, if you do not want to keep the bonus, let our support team know via live chat and they can cancel it. Keep in mind that if the bonus is cancelled, any winnings earned with it will also be cancelled. It is most convenient to make that decision before accepting the bonus.
No, each player receives the welcome bonus only once — at the time of their first deposit. If the same person opens multiple accounts to claim the bonus again, it will be considered a rule violation and the accounts may be closed. However, pu99 offers VIP cashback and other promotions for regular players.
Generally, bets placed on slot games, color games, cricket betting, and most casino games count toward the wagering requirement. Some specific games or low-risk betting strategies may be excluded. Check the Terms & Conditions for the full list, or ask via live chat — our support team is always ready to help in Bengali.
How to Deposit Money
The minimum deposit on pu99 is just ৳100, and this applies equally across all methods — bKash, Nagad, Rocket, and Upay. You can start with a small amount, which is especially convenient for new players. For withdrawals, the minimum amount is ৳500.
Log in to pu99, go to the deposit page, and select bKash as your payment method. Enter the amount and send the payment to the designated bKash number. Once the payment is complete, enter your transaction ID. Your balance is usually updated within a few minutes. If you are unsure, share your transaction ID in live chat.
Yes, Nagad is a fully supported payment method on pu99. The process is the same as with bKash — select Nagad on the deposit page, set the amount, and send money to the number shown. You can also confirm the payment from the Nagad app. The minimum deposit here is also ৳100.
After making a payment, the balance usually updates within a few minutes. If it has not been credited after 15–20 minutes, contact live chat with a screenshot or transaction ID of the payment. Our support team is available 24/7 and will resolve the issue promptly.
pu99 does not charge any deposit fee of its own — the full amount you send is credited to your account. However, bKash, Nagad, Rocket, or Upay may apply their own send money charges in accordance with each mobile banking service's own policy. Contact the relevant mobile banking provider for details on those charges.
Responsible Gambling
Watch for these warning signs: spending money beyond your budget, feeling compelled to play again to recover losses, prioritising gambling over family or work, and being unable to stop on your own. If you notice any of these, take a break and read our responsible gambling page, or contact support.
Yes, as part of responsible gambling, pu99 lets you set a deposit limit. You can set a daily, weekly, or monthly deposit cap. To do this, submit a request via live chat support or change it directly from your account settings. Keeping your budget in check is the foundation of a healthy betting experience.
Cooling-off means temporarily pausing your account for a set number of days — such as 7 or 30 days. Self-exclusion means closing your account for the long term, or even permanently. To use either option, make a request via live chat or by emailing [email protected]. pu99 fulfils these requests with respect and without judgement.
Beyond pu99's support team, you can seek guidance from professional mental health and addiction counsellors in Bangladesh. Speaking openly with family or a trusted friend can also help. More detailed information and resources are available on pu99's responsible gambling page. Remember, asking for help is a sign of courage.
Still have questions? We're here to help
pu99's support team is available 24 hours a day, 7 days a week in both Bengali and English. Chat with us directly via live chat or send us an email.
Live Chat: 24/7 in Bengali
[email protected]
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