pu99's Privacy Policy
A complete and transparent explanation of how pu99 collects, uses, and protects your personal information.
1. Introduction & Scope
This privacy policy applies to all services, websites, and applications on the pu99 platform. When you register, log in, or use any service on pu99, you are considered to have accepted the terms of this policy.
pu99 believes that you are the owner of your personal information. We do not sell your information to any third party without your consent. This policy will inform you — what information we collect, why we collect it, how we store it, who we may share it with, and what rights you have in this regard.
If you still have questions after reading this policy, please contact our support team — we are always ready to help.
2. What Information We Collect
pu99 collects various types of information to operate its services properly and to improve the user experience. The categories of information are listed below:
2.1 Personal Information Provided Directly by You
Information you provide yourself when creating an account or using our services:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport details for identity verification (where applicable)
- Payment account details provided for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit time and duration
- Click and navigation behaviour (analytics)
- Data obtained from cookies and similar tracking technologies
2.3 Transaction-Related Information
Records of financial transactions carried out on your account are stored, such as deposit amounts, withdrawal amounts, transaction dates and methods, and betting history.
2.4 Communication Information
Records of your conversations, complaints, and feedback with our support team may also be stored.
3. Purpose of Using Information
pu99 uses the information it collects for the following lawful purposes:
- Account Management: To create, verify, and keep your account active.
- Service Delivery: To operate all services properly, including betting, casino, and live games.
- Transaction Processing: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Identity & Age Verification: To ensure our platform is used only by those aged 21 or above.
- Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, and suspicious activity.
- Customer Support: To respond to your complaints, questions, and requests.
- Service Improvement: To analyse user experience and further improve the platform.
- Marketing & Promotions: To send relevant offers and updates, subject to your consent.
- Legal Compliance: To comply with applicable laws and regulations.
We never use your personal information for any purpose that was not stated at the time of collection or that you have not consented to.
4. Sharing Information with Third Parties
pu99 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Trusted service providers we work with for payment processing, technical operations, and customer support receive only the information necessary to carry out their responsibilities. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law.
4.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. You will be notified in advance in such cases.
4.4 With Your Consent
Beyond the cases listed above, we do not share your information with any third party without your explicit consent.
5. Cookies & Tracking Technologies
The pu99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help personalise your browsing experience.
5.1 Use of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functionality Cookies: To remember your preferred language, settings, and account preferences.
- Analytics Cookies: To review platform usage and improve services.
5.2 Cookie Control
You can disable or delete cookies from your browser settings at any time. Please note that disabling essential cookies may limit some platform functionality.
6. Data Protection & Security
pu99 applies industry-standard technical and organisational security measures to keep your personal information secure.
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored on secure, monitored servers.
- Password Hashing: Your password is never stored directly — strong hashing methods are used.
- Access Controls: Only authorised personnel have access to the information they need.
- Regular Security Audits: Our systems are verified through regular security audits.
That said, 100% security on the internet cannot be guaranteed — so we advise you to use a strong password and change it regularly, and ask that you do not share your login details with anyone.
7. Data Retention Period
pu99 retains your information for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: Retained while your account is active. It may be retained for a specified period after account closure as required by law.
- Financial Transaction Records: Retained for the period specified by applicable financial laws and regulations.
- Communication Records: Customer support communications are generally retained for a set period.
- Analytics Data: Typically retained in anonymised form for long-term service improvement.
After the specified period, information is securely deleted or anonymised.
8. Your Rights
As a pu99 platform user, you have the following rights over your own information:
8.1 Right to Access
You can request a copy of the information we hold about you at any time.
8.2 Right to Correction
If any information we hold about you is incorrect, you can request a correction. Some information can also be updated directly in the account profile section.
8.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may not be deletable due to legal obligations or legitimate interests.
8.4 Right to Object to Processing
You can opt out at any time from the use of your information for marketing purposes.
8.5 Right to Data Portability
You can request your information in a common format so that it can be used elsewhere if needed.
To exercise these rights or submit a related request, please contact us through our support channels.
9. Protection of Minors
pu99's services are exclusively for those aged 21 or above. We do not intentionally collect or process the information of any minor.
If a minor has registered by mistake and this is brought to our attention, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please contact us.
10. Changes to the Privacy Policy
pu99 may revise this privacy policy from time to time. Reasons for changes may include:
- Changes to legal or regulatory requirements
- Addition of new services or technologies to the platform
- Improvements based on user suggestions and feedback
- Introduction of enhanced privacy protection practices
For significant changes, we will notify you via your registered email or through a notice on the platform. Continuing to use the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please feel free to contact us. pu99's support team is available 24 hours a day, 7 days a week in Bengali and English.
Live Chat: Available 24/7 in Bengali and English
Email: [email protected]
We aim to process your request as quickly as possible. For more information, visit our FAQ page.