What happens to the money in my account during self-exclusion?

Your funds remain safe even after self-exclusion is activated. If you wish to withdraw, contact support@pu99.lat — our team will help you complete the process.

For ages 21+

pu99 Responsible Gaming — Stay Safe

Entertainment should always be enjoyable. pu99 gives you all the tools you need to set limits, take breaks, and play in a healthy way.

Let gaming be entertainment, not a burden

The core principle of responsible gambling is knowing your limits and sticking to them.

pu99 believes that online betting and casino games should be an enjoyable experience — not a source of financial stress or mental distress. When you play on our platform, we want you to do so fully aware, within a set budget, and with fun in mind.

On this page we explain how you can set protective limits for yourself, recognize when you need a break, and get help if things become problematic. pu99 is always by your side — not just in the game, but for your wellbeing too.

Remember: gambling is never a guaranteed source of income. Every game carries an equal chance of winning or losing. So always wager only what you can afford to lose without it affecting your daily life.

21+For adults only

Important Notice

All games and betting services at pu99 are strictly for those aged 21 and above. Allowing minors to create accounts or play is strictly prohibited. If you believe someone underage is using this platform, please notify our support team immediately.

Your Protection Tools

pu99 gives you full control over your gaming — use the tools below.

Set Deposit Limits

Set your own limit on how much you can deposit daily, weekly, or monthly. Once set, limits take effect immediately. Increasing a limit requires a 24-hour wait — this protects you from making impulsive decisions.

Time-Out Feature

If you feel you need a short break, you can activate a time-out on your account for anywhere from 1 day to 6 weeks. During a time-out, logging in or placing bets will not be possible — it is a voluntary, healthy pause.

Self-Exclusion

For longer-term protection, request to close your account for 6 months, 1 year, or permanently. Opening a new account will not be permitted during this period. Self-exclusion is a brave and right step to take.

Bet Limits

Set in advance the maximum amount you will wager in each game or betting round. With a bet limit active, placing a wager above the set amount will not be possible — this is especially effective for managing impulsive decisions in the moment.

Game History Review

View your complete betting and game history at any time. Regularly reviewing your transactions and results makes it easier to understand your spending patterns and adjust limits if needed.

24/7 Support

Help is available at any time. pu99's live chat support is available in Bengali 24 hours a day, 7 days a week. You can also reach us by email: [email protected]

Signs of Problem Gambling

If you notice the following signs in yourself or a loved one, take action right away.

When gambling shifts from entertainment to a problem, certain signs appear. Recognizing these signs makes it possible to seek help in time:

A tendency to keep placing larger bets to try to recover lost money
Hiding gambling from family or friends
Placing bets by cutting essential expenses (rent, food, bills)
Feeling restless, irritable, or mentally unsettled when unable to play
Repeatedly trying to stop but being unable to
Gambling by taking on debt or selling assets
Spending extended periods gaming while neglecting work or family responsibilities

Guidelines for Healthy Play

Following these simple guidelines keeps gambling enjoyable at all times.

Set a budget in advance and do not go beyond it
Set a time limit — do not play for hours on end without a break
Take a break from playing when you are feeling down or under stress
Do not treat gambling as a way to earn money — it is entertainment
Never play while under the influence of alcohol or substances
Talk openly with family and friends about your gaming
Do not share your account details with anyone
Avoid placing larger bets out of frustration after a loss

Simple Steps to Set Limits

Activate protective limits on your pu99 account in just a few steps.

Log In

Responsible Gaming Section

From the settings menu, select the "Responsible Gaming" option.

Choose Your Limit

Select whichever you need — deposit limit, bet limit, time-out, or self-exclusion — and set the amount or duration.

Confirm

Save your changes. The limit will take effect immediately. If you need help, contact live chat.

Protecting Minors

Keeping children and teenagers away from online gambling is everyone's responsibility.

pu99 follows strict rules regarding account creation by minors. Age is verified at registration, and additional identity confirmation is requested in suspicious cases.

If you have children or teenagers in your household, the following tips will be useful:

Use parental control software on your devices
Never leave your account password within reach of children
Always log out after playing and do not save your password in the browser
Have an open conversation with children about the risks of online gambling

pu99 Protecting Your Family

If you find out that a minor is using pu99, contact us immediately via live chat or email ([email protected]). We will investigate the matter with the highest priority and close the account.

Our verification process is designed for age confirmation, but awareness within the family is the strongest protection of all.

Ways to Get Help

There is no shame in struggling with gambling — reaching out for help is the courageous thing to do.

pu99 Live Chat Support

Our 24/7 live chat support team is always ready to help with setting limits, time-outs, or self-exclusion on your account. Speak directly in Bengali — we are here to help.

Contact by Email

For any responsible gaming request or question, write to our support email: [email protected] — our team will respond to your message and take the necessary steps.

Remember — You Are Not Alone

Problem gambling is a mental health matter. It is not a sign of weakness — many people find themselves in this situation. Recognizing the problem and asking for help can change things. The pu99 support team is committed to assisting you while fully protecting your privacy.

Responsible Gaming FAQ

Find answers to common questions here.

You can activate self-exclusion from the "Responsible Gaming" section in your account settings. Choose 6 months, 1 year, or permanent, then confirm. Once active, your account cannot be reactivated during that period. Contact live chat for assistance.

Decreasing your deposit limit takes effect immediately. However, a 24-hour cooling-off period applies if you request an increase. This is intentionally designed to prevent impulsive limit increases.

A time-out is a short-term break — typically from 1 day up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is longer-term — from 6 months to permanent. Self-exclusion is more suitable for those dealing with serious issues.

Yes. pu99 verifies age at registration and requests additional identity verification in suspicious cases. No one under 21 can create an account. If you have information about a minor using the platform, report it immediately to [email protected].

Yes, completely. The pu99 support team keeps your communications and requests entirely confidential. Any responsible gaming request is treated with the highest priority and is only accessible to the relevant team.

Your funds remain safe even after self-exclusion is activated. If you wish to withdraw, contact [email protected] — our team will help you complete the process.

Enjoy pu99 Responsibly

Browse our games for a safe and enjoyable experience, or read our FAQ for any questions.

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