pu99 Platform Terms & Conditions

These Terms and Conditions ("Terms") constitute a legal agreement between the pu99 platform ("we", "platform") and any user ("you", "member"). By accessing pu99 through its website, mobile version, or any other channel, or by using its services, you are automatically considered to have accepted these Terms.

This platform is for adults only. Only those aged 21 or above may open an account and play here. Creating an account by misrepresenting your age is strictly prohibited and any such account will be terminated.

2.1 Registration Eligibility

To open an account on pu99, the following conditions must be met:

1. You must be at least 21 years of age.
2. You must be a resident of Bangladesh and have lawful access to use online betting platforms.
3. Only one account may be created per person.
4. All information provided during registration must be truthful, accurate, and complete.
5. You are creating the account voluntarily for your own use — not on behalf of anyone else.

2.2 Account Verification

pu99 may request identity verification documents at any time. Until verification is complete, the account may be temporarily suspended or withdrawal access may be restricted. The platform reserves the right to close an account if the required information is not provided.

2.3 Account Security

Keeping your account password and login details fully confidential is your responsibility. Allowing third parties to use your account is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

3.1 Approved Payment Methods

Only the following mobile banking methods may be used for transactions on pu99: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.

3.2 Minimum Amounts

1. Minimum deposit: ৳100 per method.
2. Minimum withdrawal: ৳500.
3. Standard withdrawal processing time is between 30 minutes and 3 hours.

3.3 Withdrawal Conditions

Withdrawal requests may be partially or fully held until any active bonus wagering requirements are completed. The same payment method used for a deposit may be required for the corresponding withdrawal. pu99 may request additional verification for suspicious transactions and reserves the right to temporarily hold transactions during an investigation.

4.1 Welcome Bonus

A 200% bonus up to ৳15,000 is available on your first deposit at pu99. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. A deposit of ৳16,000 would reach the maximum bonus of ৳15,000, giving a total of ৳31,000.

4.2 Wagering Requirements

A 20x wagering requirement applies to every bonus. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus total. Example: receiving a ৳2,000 bonus means ৳40,000 must be wagered before the bonus funds can be withdrawn.

4.3 General Bonus Rules

1. Each account is eligible for the welcome bonus only once.
2. Winnings from bonus funds are only withdrawable after the wagering requirement has been met.
3. The contribution of bonuses towards wagering may vary by game or category.
4. Any attempt to abuse bonuses or claim bonus benefits through multiple accounts will result in all bonuses being cancelled and the account being suspended.
5. pu99 reserves the right to modify, suspend, or cancel any promotional offer at any time.

5.1 General Betting Terms

Betting and games on pu99 are conducted in a fair and transparent manner. Every outcome is determined by verifiable technical means. If an unusual outcome occurs due to an error or technical issue, pu99 reserves the right to void or adjust the relevant bet.

5.2 Prohibited Activities

1. Placing bets using software bots or automation.
2. Exploiting game errors or bugs and deliberately continuing to do so.
3. Colluding with other members to place bets (collusion).
4. Any form of cyberattack intended to affect the platform's systems.
5. Using the platform for money laundering or other illegal financial activities.

Any of the above violations will result in related winnings being voided and the account being permanently closed.

5.3 Sports Betting

Markets and odds available in the sports betting section may change at any time. Separate rules may apply to bets placed after a match has started and to in-play bets. If a result that has already occurred cannot be confirmed before announcement, pu99 reserves the right to void that bet.

pu99 operates five VIP tiers for its regular members. Weekly cashback benefits are available at each tier:

1. Bronze — up to 0.2% weekly cashback.
2. Silver — up to 0.5% weekly cashback.
3. Gold — up to 0.7% weekly cashback.
4. Platinum — up to 1.0% weekly cashback.
5. Diamond — up to 1.2% weekly cashback.

Progression through VIP tiers depends on regular and active use. pu99 reserves the right to change VIP benefit rates and terms at any time. Wagering or other conditions may apply to cashback payments.

pu99 believes that entertainment is best enjoyed mindfully and within limits. We encourage members to develop safe and healthy betting habits.

7.1 Self-Control Tools

1. Deposit limits: You can set a maximum daily, weekly, or monthly deposit limit.
2. Self-exclusion: You can request that your account be temporarily closed for a set period.
3. Reality check: An option to receive reminder notifications at set intervals.

Contact our support team to use these features. For more details, visit our Responsible Gaming page.

pu99 handles members' personal information with the utmost care. Our servers are secured with SSL encryption. Full details on data collection, storage, and use can be found on our Privacy Policy page.

1. Member data is never sold to third parties for advertising purposes.
2. Data may be shared for identity verification or where legally required.
3. Even after an account is closed, certain data may be retained for a period as required by applicable law.

9.1 pu99's Rights

pu99 may temporarily suspend or permanently close an account without prior notice in any of the following circumstances:

1. Violation of any clause of the Terms.
2. Providing false or incomplete information.
3. Operating multiple accounts.
4. Suspicious or unusual betting activity.
5. Operating an account using a third party's funds or identity.

9.2 Member's Rights

You may request that your account be closed at any time by contacting our support team. All active bonus wagering requirements must be fulfilled before account closure. Any available balance (excluding bonuses) at the time of closure is generally returned.

pu99 operates as a reliable and secure online betting platform. However, the platform's liability is limited in the following areas:

1. Losses resulting from internet disconnection or third-party service failures.
2. Unexpected technical errors or unavailability during system maintenance.
3. Unauthorized account access resulting from security vulnerabilities on the member's own device.
4. Financial losses arising from the member's own betting decisions.

pu99 does not tolerate fraudulent activity and is committed to ensuring fair play. For any complaints, contact [email protected].

For any dispute or complaint, please contact our support team directly in the first instance. Most issues are resolved quickly via 24/7 live chat or email ([email protected]).

1. When submitting a complaint, include your account ID, transaction details, and a full description of the issue.
2. Every complaint will be reviewed in accordance with pu99's policies.
3. pu99's decision on final outcomes is considered conclusive, though members will have the opportunity to have reasonable evidence reviewed.

pu99 may amend, add to, or remove parts of these Terms at any time. Updated Terms take effect as soon as they are published on this page. Continued use of the platform after any changes means you have accepted the updated Terms.

These Terms are written in Bengali and will be interpreted in accordance with the applicable laws and regulations of Bangladesh. In the event of any conflict with a translation in another language, the Bengali version shall prevail.

If any individual clause of these Terms is found to be legally unenforceable, all remaining clauses will continue to be fully valid and effective.